Knowledgebase

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Find quick answers for repairs, POS, inventory, websites, staff and account setup.

Getting started Getting started from the dashboard Use the dashboard to see today's repair work, quick actions, setup prompts and the main menu. Repairs Book a repair job Create a repair ticket with customer details, IMEI, model, fault notes, photos, checklist items and parts. Repairs Manage repair jobs and statuses Find jobs, filter repairs, update statuses, record payments, send links and keep the repair history tidy. Repairs Use the repair Kanban board Drag repair cards between status columns, reorder work inside a column and hide optional columns. Repairs Create and print repair labels Print labels for repair tickets so devices, bags and shelves stay connected to the right customer. Customers Manage customers and customer history Keep customer contact details, repair history, POS orders and notes in one place. POS Use POS checkout Sell accessories, devices, services and repair-related items from the same stock and customer records. Inventory Add and manage inventory products Create products for parts, accessories, devices and services with stock, price, supplier and category details. Inventory Create a new inventory item Add one product with product details, barcode, category, supplier, stock quantity and pricing. Inventory Use stock intake and stock history Receive new stock, update quantities and keep a clearer record of stock movement. Inventory Print inventory and barcode labels Search stock items, select label quantities and print product or barcode labels. Trade-In Record Trade-In Record customer trade-ins or supplier device batches before moving them into inventory. POS Use POS reports, X reports and Z reports Review sales activity, run shift checks and close day totals with clearer till records. Sales Create and send sales invoices Create formal customer invoices, download PDFs, send invoices and mark them paid or void. Reports Use reports and alerts Review repair, sales, stock and customer activity, then use alerts for items that need attention. Accounting Set up tax and accounting records Review tax overview, return support, supported margin stockbook records and accounting setup. Website Manage website tools Control shop website pages, navigation, products, orders, enquiries, payments, domain, theme and settings. Settings Customise settings, labels, SMS and booking forms Adjust branding, repair form fields, labels, statuses, customer portal, email, SMS, security and backups. Team Add staff and manage access Create staff users and control which parts of the workspace each person can access. Account Manage profile, limits, branches and upgrades Review the current plan, usage, branch access, profile details and upgrade options. Getting started Use the first-time setup wizard and starter data Choose language, shop details, logo and whether to import industry starter categories or sample products. Support Use the Need help chat assistant Ask questions about setup, features, pricing, repairs, inventory, POS, website tools and recent errors.