Acceptable Use Policy

Lawful use

Users must use Manage Repairs only for lawful shop, service, retail and repair operations and must comply with the laws that apply to their business and customers.

Customer data

Users must not upload unnecessary, excessive, misleading, unlawful or highly sensitive customer data unless they have a clear lawful reason and appropriate safeguards.

Prohibited content

Users must not store content that promotes fraud, theft, harassment, exploitation, illegal goods, malware, credential theft, identity misuse or any activity that could harm customers, staff, other shops or the platform.

Files and images

Users must not upload malware, unlawful content, offensive images, unrelated files or content that infringes another person’s rights. Photos should be relevant to the repair, product, sale or customer record.

Security misuse

Users must not attempt to bypass access controls, probe systems without permission, scrape the service, overload the platform, interfere with other shops or test live security in a harmful way.

Spam and communications

Users must not use Manage Repairs to send spam, misleading messages, unlawful marketing or communications without the required permission or lawful basis.

Inventory and device records

Users are responsible for accurate product, device, purchase, ownership, VAT, stock and sale records. Manage Repairs does not verify that an item is lawful to buy, repair or sell.

Public shop websites

If a shop uses public website features, it is responsible for its own public content, product descriptions, prices, opening hours, customer notices, fulfilment, refunds, local trading rules and customer communication.

Enforcement

We may restrict, suspend or remove access if use of the platform creates legal, security, abuse, storage, payment or operational risk.