Manage repair jobs and statuses

Find jobs, filter repairs, update statuses, record payments, send links and keep the repair history tidy.

Before you start

The repairs list is the working queue for the shop. Staff can search by customer, ticket, device or status, then open the repair to update the job.

Use these focused screenshots when matching the guide to the real screen.

Use the top filters to reduce the queue before opening a job. This is faster than scrolling through every ticket.

Each row gives staff the main job information without opening the full repair record.

The right side of the repair row is where staff can quickly spot collection readiness, money due and available actions.

Open Repairs from the sidebar.
Use search or filters to find the right ticket.
Open the repair row to view full details and history.
Update the repair status as the job moves through diagnosis, quote, repair and collection.
Record payments or balances when the customer pays a deposit or final amount.
Send tracking or quote approval links when customer communication is needed.
Keep notes clear so another staff member can continue the job without asking again.

Use consistent statuses so reports and customer updates stay useful.

Do not delete old repair history just because the repair is collected. The history helps with repeat visits.

Use list view when staff need a table with filters, payments, customer details and actions.
Use Kanban view when staff want to move jobs visually between statuses.
Use customer popovers from repair rows to quickly check contact details and order count.

Changing a repair status should still match the shop workflow; do not use statuses as private notes.
Customer communication depends on valid customer phone/email details and the shop message settings.