Centre d’aide
Réparations

Suivre les réparations et les statuts

Retrouvez les dossiers, filtrez la file des réparations, mettez les statuts à jour, notez les paiements et gardez un historique clair.

Repairs list with search filters and repair job rows
Capture d’écran de l’espace démo Manage Repairs.

Avant de commencer

La liste des réparations est la file de travail de la boutique. L’équipe peut chercher par client, ticket, appareil ou statut, puis ouvrir le dossier.

Sections importantes de cette page

Utilisez ces repères pour retrouver la bonne zone dans l’écran réel.

Repairs search, status filter, payment filter and apply filters button

Search and filter repair tickets

Use the top filters to reduce the queue before opening a job. This is faster than scrolling through every ticket.

  • Search by ticket, customer or model when the customer is at the counter.
  • Filter by status to focus on jobs waiting for parts, diagnosis or collection.
  • Filter by payment when checking balances or deposits.
Repair ticket rows showing customer, device, timeline, status, payment and amount

Read the repair queue

Each row gives staff the main job information without opening the full repair record.

  • Ticket number and date help match the physical device to the record.
  • Customer and device columns help staff confirm they have the right job.
  • Timeline, status and payment columns show what needs attention next.
Repair status badges, payment details and action menu buttons

Status, payment and actions

The right side of the repair row is where staff can quickly spot collection readiness, money due and available actions.

  • Use status badges consistently so reports and customer updates stay meaningful.
  • Check payment due before releasing a device.
  • Use the action menu to open the right next task for that repair.

Étapes

  1. Open Repairs from the sidebar.
  2. Use search or filters to find the right ticket.
  3. Open the repair row to view full details and history.
  4. Update the repair status as the job moves through diagnosis, quote, repair and collection.
  5. Record payments or balances when the customer pays a deposit or final amount.
  6. Send tracking or quote approval links when customer communication is needed.
  7. Keep notes clear so another staff member can continue the job without asking again.

Bon à savoir

Use consistent statuses so reports and customer updates stay useful.

Do not delete old repair history just because the repair is collected. The history helps with repeat visits.

Options et limites

Options

  • Use list view when staff need a table with filters, payments, customer details and actions.
  • Use Kanban view when staff want to move jobs visually between statuses.
  • Use customer popovers from repair rows to quickly check contact details and order count.

Limites

  • Changing a repair status should still match the shop workflow; do not use statuses as private notes.
  • Customer communication depends on valid customer phone/email details and the shop message settings.
Guides associés

Continuez avec des parcours proches.

Tous les guides
Réparations Créer une réparation Créez un dossier avec les coordonnées client, l’IMEI, le modèle, la panne, les photos, la checklist et les pièces. Clients Gérer les clients et leur historique Centralisez coordonnées, historique des réparations, ventes caisse et notes client. Rapports Utiliser les rapports et alertes Analysez les réparations, ventes, stocks et clients, puis créez des alertes sur les éléments à surveiller.