AI and Chat Support Notice

Purpose

Manage Repairs may provide chat or AI-assisted support to help visitors and shop users understand features, pricing, setup, repairs, inventory, POS, reports, website settings and account issues.

Information processed

We may process the question, answer, page context, account context, recent logged errors, feedback, review status and support follow-up notes where needed to provide and improve support.

Product guidance only

AI-assisted support is intended to explain Manage Repairs features and help with common setup or troubleshooting. It is not a substitute for legal, tax, accounting, security or professional advice.

Human review

If a user says the answer did not help, asks for a person or reports a serious fault, the conversation may be reviewed by support so the issue can be followed up.

No unnecessary personal data

Users should not enter unnecessary customer data, payment card numbers, passwords, identity documents or special-category information into chat.

Accuracy

AI-assisted answers are designed to help with product guidance, but users should check important account, legal, tax, security or payment decisions with a qualified person or Manage Repairs support.

Training and improvement

We may use chat records and feedback to improve help content, identify confusing screens and make future answers more accurate.

Escalation

Where the chat cannot resolve an issue, the user may be guided to contact support through available channels such as email, WhatsApp or another support route configured by Manage Repairs.