Support
Use the Need help chat assistant
Ask questions about setup, features, pricing, repairs, inventory, POS, website tools and recent errors.
Avant de commencer
The Need help chat assistant is designed to answer practical questions using Manage Repairs knowledgebase content and the current page context.
Étapes
- Open Need help from the sidebar or the public website chat button.
- Ask a clear question about the page, task or feature you are using.
- If the answer mentions a menu path, open that page and follow the steps.
- If an error was recently logged, the assistant can acknowledge it and flag the conversation for support review.
- If the answer does not solve the question, continue the chat and use the human support option when it appears.
Bon à savoir
Mention the button, page or task you were using if something failed.
Ask one practical question at a time for the clearest answer.
Options et limites
Options
- Public visitors can ask pre-signup questions about pricing, features, industries and setup.
- Logged-in shops can ask about workspace menus, current page tasks and recent logged errors.
- Unresolved questions can be passed to support review or WhatsApp after the initial chat.
Limites
- The assistant must not invent settings or claim a record was changed unless the platform context proves it.
- It cannot see private information unless the current workspace context or logged error data supplies it.
- Sensitive values such as secrets, raw IP addresses, stack traces and payment keys must not be exposed in chat replies.